Catalani Locations
Property Damage Guarantee
Host with confidence. If a Renter damages your space during a confirmed booking, we’ve got your back.
Last Updated: June 2026
⚠️ Important: The Property Damage Guarantee is not an insurance policy and does not replace your obligation to maintain your own property and liability insurance. It is a discretionary reimbursement program offered by Catalani Locations as a benefit to eligible Hosts. Coverage is subject to eligibility requirements, limits, and exclusions described below. All decisions made by Catalani Locations under this program are final and binding.
The Catalani Locations Property Damage Guarantee (“Guarantee”) gives Hosts peace of mind when renting out their spaces. We understand that accidents happen. Under the Guarantee, Catalani Locations will ensure that an eligible Host is reimbursed for certain covered property damages caused by a Renter or their attendees during a confirmed booking — without the hassle of chasing down payment.
These Guarantee Terms are part of and supplement our Terms of Service. Only bookings completed through the Platform qualify — bookings arranged off-platform are ineligible. Questions? Contact support@catalanilocations.com.
These Guarantee Terms are part of and supplement our Terms of Service. Only bookings completed through the Platform qualify — bookings arranged off-platform are ineligible. Questions? Contact support@catalanilocations.com.
Overview
What’s Covered
Coverage Limits
How to File a Claim
Renter Liability
Conditions
Fraud & Misrepresentation
Program Changes
Max Per Booking
$25,000
Maximum reimbursement for all covered damage in a single booking
Max Per Item
$7,500
Maximum reimbursement for any single item of covered property
Minimum Claim
$100
Minimum damage threshold to be eligible — Host absorbs the first $100
✓ Covered
- Floors, carpets, and rugs damaged by Renters or attendees
- Furniture owned by the Host and located in the space
- Host-owned production equipment (lighting, audio gear, etc.)
- Appliances, fixtures, and improvements within the booked space
- Walls, ceilings, built-in shelving, and structural elements of the interior
- Personal property owned by the Host that is located in the booked space
- Damage caused during the confirmed booking window by Renters or their attendees or vendors
✕ Not Covered
- Normal wear and tear, deterioration, rust, mold, or pre-existing damage
- Damage caused by smoking, vaping, or gross negligence
- Criminal acts or intentional damage by a Renter or attendee
- Damage occurring after the booking’s end time
- Acts of nature (earthquakes, hurricanes, floods, etc.)
- Motor vehicles, watercraft, aircraft, or their parts
- Electronic data, software, or digital media
- Firearms, cash, securities, or credit instruments
- Animals, birds, or fish
- Fine art or valuables that cannot be replaced with like-kind items
- Land or real property beyond the booked space’s interior
- Mysterious disappearance or unexplained inventory loss
- Bookings arranged outside the Platform
Section 1
Coverage Limits & Settlement
| Limit | Amount | Notes |
|---|---|---|
| Maximum per booking | $25,000 | Total reimbursement cap across all damaged items in a single booking |
| Maximum per item | $7,500 | No single item can exceed this regardless of replacement cost |
| Minimum claim threshold | $100 | Claims below $100 are not eligible. Host absorbs the first $100 of every approved claim |
| Payment timeline | ≤ 60 days | After Catalani Locations determines the final approved amount |
How Settlement Works
- Personal property (furniture, equipment, décor): reimbursed at actual cost of repair or replacement at time of damage, up to the item limit.
- Space damage (floors, walls, fixtures): reimbursed at actual repair/replacement cost if repaired within a reasonable timeframe, or actual cash value if not repaired.
- Pairs or sets: if one item in a matched set is damaged, Catalani Locations may elect to repair or replace the damaged piece, or pay the difference in actual cash value before and after the damage.
- Deductions: any amount already received from the Renter (via security deposit, direct payment, or insurance) is deducted from the Guarantee payout. The Guarantee covers the gap, not a double payment.
- Materials matching: replacement materials will be matched to the quality of the damaged property at the time of damage — not upgraded.
Security deposit first: If the Host required a security deposit, that is applied against damage costs first. The Guarantee covers any remaining eligible amount above the deposit and above the $100 minimum.
Section 2
How to File a Claim
To be eligible for reimbursement under the Guarantee, Hosts must follow the steps below carefully. Missing any requirement may result in the claim being declined.
1
Document damage immediately
As soon as you discover damage after a booking, photograph and video everything before touching or moving any items. Capture the full context — wide shots and close-ups. Do not make repairs before documenting.
Within hours of discovery
2
Submit your claim to Catalani Locations
Email support@catalanilocations.com with your booking reference number and all documentation. Your claim must be submitted within 48 hours of the booking’s end time. Claims submitted after this window will not be eligible.
Within 48 hours of booking end
3
Provide itemized documentation
Submit a complete Damaged Property List including: item description, quantity, estimated value before damage, and amount of loss. Attach all receipts, invoices, repair estimates, and any other supporting documents.
Requested documents within 14 days
4
Protect property from further damage
Take reasonable steps to prevent additional damage to affected items. Make necessary temporary repairs and keep records of all expenses. Items that are claimed under the Guarantee for more than two separate bookings will be excluded from future claims.
5
Cooperate with our investigation
Respond promptly to any follow-up questions. Allow Catalani Locations or our representatives to inspect damaged property if requested. Provide a signed sworn proof of loss if requested within 14 days.
6
Receive your payout
Once Catalani Locations determines the final approved amount, payment will be issued within 60 days. If you and the Renter reach a direct settlement at any point, the claim is considered satisfied and no further payment is made under the Guarantee.
Within 60 days of determination
Criminal damage: If damage resulted from criminal activity (vandalism, theft, break-in), file a police report immediately and provide the report number with your claim submission. Failure to report criminal activity may affect your eligibility.
Section 3
Renter Liability
The Guarantee does not eliminate the Renter’s responsibility for damage — it ensures the Host gets paid even when collection from a Renter is difficult. Catalani Locations may pursue reimbursement from the Renter after paying out a Host claim.
- Renters are fully liable for all damage caused to a listing during their booking by themselves, their crew, attendees, vendors, or performers.
- Catalani Locations reserves the right to charge the Renter’s payment method on file for documented damage costs, up to the full repair or replacement value.
- Accepting a payout under the Guarantee does not prevent Catalani Locations from pursuing the Renter for the full amount of damage — the Guarantee does not cap the Renter’s liability.
- Renters whose bookings result in damage claims may have future bookings restricted or their account suspended pending review.
Renter best practice: Obtain event or production liability insurance that covers property damage. This protects you from out-of-pocket costs if damage occurs and is required for social events. See our Social Event Policy for insurance requirements.
Section 4
General Conditions
The following conditions must be met for a Host to be eligible for the Guarantee. Failure to meet any of these conditions may result in a claim being declined or the Host being disqualified from the program.
- The booking must have been completed through the Catalani Locations Platform. Off-platform bookings are ineligible regardless of circumstances.
- The Host must be in good standing — no active violations of the Terms of Service, Community Guidelines, or these Guarantee Terms at the time of the claim.
- The damage must have occurred during the confirmed booking window, not before or after.
- The Host must maintain their own property insurance as required by the Terms of Service. The Guarantee does not replace this obligation.
- The Host must not have instructed, encouraged, or conspired with any party to cause the damage, and must not have concealed or misrepresented any facts related to the claim.
- Upon receipt of a Guarantee payout, the Host waives all further claims against Catalani Locations for that damage. The Host may still pursue the Renter directly for any uncovered amounts.
- The Guarantee applies only to the time, space, and conditions specified in the confirmed booking.
Pre-booking documentation: We strongly recommend Hosts document the condition of their space before every booking — photos, video, and a written checklist. This is the most powerful evidence in a damage claim and speeds up investigation significantly.
Section 5
Fraud & Misrepresentation
The integrity of the Guarantee depends on honest claims. Catalani Locations takes fraud and misrepresentation seriously and investigates all claims thoroughly.
- The Guarantee is void if the Host has intentionally concealed or misrepresented any fact related to the claim, engaged in fraudulent conduct, or made false statements — at any point before or after a loss.
- Hosts found to have submitted fraudulent or inflated claims will be permanently disqualified from the Guarantee, have their account suspended or terminated, and may face financial penalties or legal action.
- Catalani Locations may cooperate with law enforcement in cases of suspected fraud.
- Renters who are found to have provided false information about their booking or activities, leading to a damage claim, face the same consequences.
Section 6
Program Changes & Termination
Catalani Locations reserves the right to update, amend, suspend, or terminate the Guarantee at any time by providing written notice (including via email). Continuing to use the Platform after any modification constitutes acceptance of the updated Guarantee Terms.
- The coverage limits, eligibility requirements, and claim procedures may change over time. The terms in effect at the time of a booking’s confirmation govern any claim arising from that booking.
- Catalani Locations may terminate or suspend a Host’s participation in the Guarantee at any time for violations of the Terms of Service, Community Guidelines, or these Guarantee Terms.
- Hosts may not assign or transfer their rights under the Guarantee without prior written consent from Catalani Locations.
- All determinations made by Catalani Locations in connection with the Guarantee — including eligibility, approved amounts, and whether payment is made — are final and binding.
Related Policies
Related Policies
Questions About a Claim?
Our support team is here to help you through the process. Reach out with your booking reference and we’ll get back to you within 3 business days.
Contact Support