FREQUENTLY ASKED QUESTIONS

Q: Is my information shared publicly? How is it protected?

No personal information is shared on your listing or provided to any producer without your consent. Your listing will show your first name, photos of your space, videos, features of the property, and a map of your neighborhood but not your exact address. All this data is optional and you are in full control of your information.

Q: What will I get paid?

This is ultimately up to you to determine what is the least amount you are willing to get paid to host x amount of people at your space. Bookings made by you are completely optional. However, we do encourage you to stay flexible on whether the production's budget works for you. Taking it on a case by case basis, could lead to more bookings, but again you are in total control. You can adjust your price seasonally or based on market conditions.

Q: I know listing my property is free but how much is the platform processing fee?

Listing your space is free and you keep 100% of your agreed rental rates. We get paid directly by the production team, or the guest. You don't have to worry about commissions or fees to list. We collect a processing service fee at booking, so we only make money when you do. It’s free to list your space.

Is my information shared publicly? How is it protected?

No personal information is shared on your listing or provided to any producer without your consent. 
Your listing will show your first name, photos of your space, videos, features of the property, 
and a map of your neighborhood but not your exact address.

All this data is optional and you are in full control of your information.

What will I get paid?

This is ultimately up to you to determine what is the least amount you are willing to get paid to 
host x amount of people at your space. Bookings made by you are completely optional. However, we do 
encourage you to stay flexible on whether the production's budget works for you.  Taking it on a case by case 
basis, could lead to more bookings, but again you are in total control. You can adjust your price seasonally 
or based on market conditions.

I know listing my property is free but how much is the platform processing fee?

Listing your space is free and you keep 100% of your agreed rental rates. We get paid directly 
by the production team, or the guest. You don't have to worry about commissions or fees to list. 
We collect a processing service fee at booking, so we only make money when you do.

It’s free to list your space.

How am I protected from damages, accidents, fires?

Anyone booking your property needs to be fully-insured and will provide you with a copy of insurance

coverage, listing your property on their policy. You can also charge a security deposit to be used

to cover minor damage or overtime. The security deposit is returned to them, after the shoot or event

is over, and you verify there was no damage or overtime charges.

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MEMBERSHIPS PACKAGES Prices below are paid as a one time fee - Annual

You are a homeowner or single property owner and want to add one location to be Featured. Ability to add photos and several videos of your property!

```
Keep 100% of 
your booking price
```

Your listing 
becomes Verified 
and Featured

```
Instant Listing 
approvals
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```
1 year Membership
```

You own multiple homes or are a property broker, and want to add up to 5 locations to be Featured. Add photos, videos, and PDF brochures of your properties!

```
Keep 100% of 
your booking price
```

Your listings 
become Verified 
and Featured

```
Instant Listing 
approvals
```
```
20% Discount on 
3D Virtual Tours
```

Get a Statistics 
dashboard 
to monitor views 
daily, weekly, 
monthly, total 
on your listings

```
1 Year Membership
```

You own multiple homes or are a property broker, and want to add up to 15 locations to be Featured. Add photos, videos, and PDF brochures of your properties!

```
Keep 100% of 
your booking price
```

Your listings 
become Verified 
and Featured

```
Instant Listing 
approvals
```
```
25% Discount on 
3D Virtual Tours
```

Get a Statistics 
dashboard 
to monitor views 
daily, weekly, 
monthly, total 
on your listings

```
1 Year Membership
```

You are a property broker, have multiple properties, Location Scout/Manager or a film office and want to add up to 50 locations to be Featured!

```
Keep 100% of 
your booking price
```

Your Listings 
become Verified
and Featured

```
Instant Listing 
approvals
```
```
30% Discount on 
3D Virtual Tours
```
```
30% Discount on 
pro photos/videos
```

Get a Statistics 
dashboard 
to monitor views
daily, weekly, 
monthly, total
on your listings

Discounts on
vacation packages
timeshares
hotels
cruises
flights
rental cars
yacht rentals

20% Discounts on 
Catalani™ 
Certifications

Access to users’ 
Post Requests
to Generate leads

```
Access to local 
vendors/talent
```

1 Year Membership
lifetime control 
of your listings 
w/reactivation 
of membership

FAQs

What types of properties are offered for hourly occupant rentals?

A variety of properties, including houses, apartments, and commercial spaces, that are suitable for film and photo shoots, events, and other productions are posted.

How do I book a property for my production or event?

You can browse our available properties and submit a booking request through our website. Your request will be acknowledged and confirmed for availability.

Can I schedule a visit to a property before booking?

Yes, you can schedule a visit to a property before booking to ensure that it meets your needs, but it must be approved first by the host.

What is your cancellation policy?

Cancellations must be made 14 days prior to the start of the rental period to receive a full refund. If a cancellation is made within 14 days of the start of the rental period, a refund will not be given.

Are your properties equipped with the necessary amenities for a production or event?

Our properties are equipped with basic amenities, but renters may need to bring in additional equipment and supplies for their production or event. We can provide additional information about the specific amenities of each property upon request.

Do you offer insurance for the properties?

We require all renters to provide proof of insurance for their production or event. If the renter does not have insurance, we can provide a insurance policy for additional fee.

Are pets allowed in your properties?

Pets are generally not allowed in our properties, but exceptions may be made on a case-by-case basis.

How can I contact you for more information or assistance?

You can reach us by phone or email, which you can find on the contact page of our website.

Do you offer discounts for long-term rentals or repeat customers?

We generally offer discounts for long-term rentals (via real estate agents), repeat customers and bulk booking. Please inquire with our team for more information.

Are there any additional fees or taxes?

In addition to the rental price, there may be additional fees for cleaning, damage, or other services. Sales tax may also apply. Please review your booking checkout for these details.

Are your properties wheelchair accessible?

Some of the properties are wheelchair accessible, but it depends on the property. Please let us know if accessibility is a concern and we will do our best to accommodate your needs, or find a property that meets your criteria.

Can I make changes to the property during my rental period?

We do not allow any major changes to the property without prior approval. Any damages or changes will be noted and charged at the end of the rental period.

How do I check in and check out of the property?

Check-in and check-out times will be specified in the booking. Your host will provide instructions on how to access the property and where to find the keys.

Can I sublet the property to a third party?

Subletting the property to a third party is not allowed without prior written approval from the property owner.

Are there any restrictions on the use of the property?

We have certain restrictions on the use of the property, such as noise levels, parking and smoking. Please review your booking for more information.

Can I use the property for a commercial shoot or event?

Yes, many of our properties are suitable for commercial shoots and events. However, please let us know the specific details of your project, as some properties may not be suitable or may require additional permits or insurance.

Can I bring in outside vendors or equipment?

Yes, but please let your host know in advance and obtain their approval. Any damages caused by vendors or equipment will be charged at the end of the rental period. Insurance is required.

Are utilities included in the rental fee?

Utilities are generally included in the rental fee, but it depends on the property. Please inquire with your host for more information.

Can I have a large gathering or party at the property?

Some properties are suitable for large gatherings and parties, but others may not be. Please let the host know in advance and obtain their approval. Any additional fees for cleaning or damages will apply.

Do you offer special rates for non-profit or charity events?

Yes, we do offer special rates for non-profit or charity events, please inquire with our team for more information.

Do you have any recommendations for other vendors or services?

Yes, we have a list of preferred vendors and services that we can recommend for your production or event.

Can I extend my rental period?

Extension of rental period is possible subject to availability and additional fees may apply.

What happens if I lose the key or lock myself out of the property?

Please contact us immediately if you lose the key or lock yourself out of the property. Additional fees may apply for emergency services.

Can I bring my own furniture or decor for the property?

You can bring your own furniture or decor for the property, with the host written approval. Any damages caused by your furniture or decor will be charged at the end of the rental period.

How do I make a payment for the rental?

We accept payments through Stripe. Please review your rental agreement for more information.

Can I have overnight guests stay at the property?

Overnight guests are generally not allowed without prior approval. Any additional fees for extra guests will apply.

What should I do if something is not working or broken in the property?

If something is not working or broken in the property, please let your host know immediately so they can arrange for repairs or replacement. Any damages caused by neglect or misuse will be charged at the end of the rental period.

Are linens and towels provided?

Linens and towels are generally not provided, but it depends on the property. Please inquire with your host for more information.

How can I provide feedback or leave a review after my rental?

We value customer feedback and would appreciate it if you could leave a review on our website. You can also contact us directly to provide feedback.

Can I smoke in the property?

Smoking is not allowed in any of our properties, unless otherwise specified. Any damages caused by smoking will be charged at the end of the rental period.

Can I have an open flame in the property?

Open flames are not allowed in any of our properties, unless otherwise specified. Any damages caused by open flames will be charged at the end of the rental period.

What is your policy on noise levels?

We have strict policy on noise levels and ask renters to be respectful of the neighbors and surrounding community. Any complaints from neighbors or law enforcement may result in termination of the rental agreement and additional fees.

Are your properties equipped with security cameras?

Some of our properties are equipped with security cameras, but it depends on the property. Please let us know if security cameras are a concern and we will do our best to accommodate your needs.

Can I use the property for overnight stays?

Overnight stays are generally allowed, but it depends on the property and rental agreement. Please inquire with your host for more information.

Are your properties equipped with air conditioning or heating?

Some of the properties are equipped with air conditioning and heating, but it depends on the property. Please inquire with your host for more information.

Do you offer a discount for booking multiple properties at once?

Yes, we do offer discounts for booking multiple properties at once. Please inquire with our team for more information.

Are your properties equipped with internet and wifi?

Some of the properties are equipped with internet and wifi, but it depends on the property. Please inquire with your host for more information.

Are the properties equipped with a pool or hot tub?

Some of the properties are equipped with a pool or hot tub, but it depends on the property. Please inquire with your host for more information.

Are the properties equipped with a grill or outdoor cooking area?

Some of the properties are equipped with a grill or outdoor cooking area, but it depends on the property. Please inquire with your host for more information.

Are your properties equipped with a washer and dryer?

Some of the properties are equipped with a washer and dryer, but it depends on the property. Please inquire with your host for more information.

Are the properties equipped with parking?

Some of the properties are equipped with parking, but it depends on the property. Please inquire with your host for more information.

Are the properties equipped with a fire place?

Some of the properties are equipped with a fire place, but it depends on the property. Please inquire with your host for more information.

Can I use the property for a wedding or other large celebration?

Some properties are suitable for weddings or other large celebrations, but others may not be. Please let us know in advance and obtain your host approval. Any additional fees for cleaning or damages will apply.

Are the properties equipped with a generator or backup power?

Some of our properties are equipped with a generator or backup power, but it depends on the property. Please inquire with our team for more information.

Are the properties equipped with a lift or elevator?

Some of the properties are equipped with a lift or elevator, but it depends on the property. Please inquire with your host for more information.

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